Hotel Refund Policy

This policy outlines the conditions under which guests may receive a refund for hotel bookings made through our lodging app. It is designed to ensure clarity and fairness for both guests and property owners.

1 Types of Refund Policies

  • Flexible Cancellation Policy:
    Guests can cancel up to 24 or 48 hours before check-in and receive a full refund. Cancellations made after this window may result in partial charges or no refund, depending on the property's terms.

  • Partial Refund Policy:
    Guests who cancel within a specified timeframe (e.g., 24–72 hours before check-in) may be eligible for a partial refund. The closer the cancellation is to the check-in time, the higher the cancellation fee.

  • No Refund Policy:
    Some bookings—especially those offered at discounted or promotional rates—are non-refundable. Cancellations under this policy result in forfeiture of the full booking amount.

2 Factors Affecting Refund Eligibility

  • Room Type:
    Premium rooms or suites often have stricter cancellation and refund conditions than standard rooms.

  • Rate Type:
    Non-refundable and advance-purchase rates typically do not allow for cancellations or refunds.

  • Time of Cancellation:
    The timing of your cancellation greatly affects eligibility. The closer it is to the check-in date, the less likely a refund will be granted.

3 Standard Cancellation Windows

  • 24 Hours: Full refund if cancellation is made at least 24 hours before check-in.

  • 48 Hours: Cancel at least 48 hours prior to avoid penalties.

  • 72 Hours: Cancellations made at least 3 days before check-in may be eligible for a full or partial refund.

  • 1 Week: Some properties—especially resorts or luxury accommodations—require cancellation at least 7 days in advance for a full refund.

4 No-Show and Early Check-Outs

  • Guests who fail to check in without cancelling in advance (no-shows) are not eligible for a refund.

  • Early check-outs are generally non-refundable unless otherwise specified in the property’s terms.

5 Force Majeure or Special Circumstances

In the case of emergencies—such as natural disasters, serious illness (with proof), or government-imposed travel restrictions—guests may request a refund for special consideration. These cases will be evaluated individually by the property or our support team.

6 Third-Party Bookings

If your reservation was made through a third-party platform (e.g., Booking.com, Expedia), their refund and cancellation policies will apply. Our platform does not control the refund timelines or processes of external providers.

7 Refund Processing

  • If a refund is approved, it will be issued to the original payment method used during booking.

  • The refund will be processed by the provider who received your original payment.

  • Please note: We do not have control over—or visibility into—how long a travel provider may take to complete the refund process.

Important Note

  • Please review the refund and cancellation policy carefully before booking.

  • If your travel plans may change, consider selecting a flexible booking option for peace of mind.

  • We recommend purchasing travel insurance to help protect against unexpected cancellations or disruptions.

  • For any reservation changes or emergencies, contact the property directly or reach out to our customer support team for assistance.

  • If a refund is approved, it will be processed as described above. Delays may occur depending on the provider’s processing timeline.